Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! This is the small independent e-commerce company based in Columbus, OH that focuses on handcrafted tobacco and accessories. It’s mission is to create quality, economical, fun, nicotine-free and exciting products for both the casual smoker and the serious enthusiast. If you are looking for an awesome solution to relax or kick back, get one of these cigarette.
Much like any new business, you will have some bumps along the way and Electric Tobacconist USA has encountered its fair share of problems on the way. For example, having less online sales delayed the beginning of online orders significantly for the initial six months. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we were not able to provide our regular customers with the biggest discount to celebrate our six month anniversary as an organization. As it turns out, the delay was not due to the economy, but to a problem with Brightpearl’s end of the entire year shipping plan. Ultimately, the issues with the shipping system were enough to essentially put us on our guard for the next six months once we planned for the next quarter of our year.
Unfortunately, we didn’t have much time to prepare, as we were behind on many orders for the second half of the entire year. Thankfully, after reviewing our data, we realized that we could pretty much depend on the Vape Shop electric tobacconist to meet all of our future orders. After we received the order volumes, we started making repairs and improvements to our online store. Things were looking good, but things were still nearly there. We had to learn how to better advertise and market our e cigarettes and vaporizer products to increase the fascination with them.
We have been happy to report that this quarter, we saw a dramatic increase in our sales. It would appear that the majority of our customers are responding positively to our recent marketing efforts and that people are being welcomed back by the vapor marketplace. However, despite this welcome return, we have been unfortunately experiencing some unprecedented volume increases in our customer service department. This is something we will have to address on the next six months.
Along with an increased amount of sales and new customers, we are also now seeing more negative reviews about our business than previously. The unfortunate news is that we have recently been targeted by a band of local “rogue” business vandals, who unfortunately caused an amount of physical harm to our storefront. While our storefront was severely damaged, we have been in a position to operate it with a minor degree of service, while awaiting repairs to be completed. Unfortunately, this has forced us to extend the period of time that people are providing free expedited shipping for some orders.
One of the other areas we’ve seen an increase in recently is in the amount of people calling our hotline and requesting service. More often than not they are reporting issues with either the merchandise or their receipt. It’s unfortunate that many of these individuals don’t realize that people have a returns policy in place. Because of this policy, we have been overwhelmed with the amount of calls and emails we are receiving. It’s clear that we are currently experiencing an increased amount of calls and reports from our valued customers. Despite the inconvenience, we have been always glad to supply in-kind services such as a refund, replacement or money-back guarantee, to be able to ensure their satisfaction.
Beyond the aforementioned news-report topics, there are other important issues we have witnessed recently. For instance, one of our local stores experienced an influx of customer inquiries after the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it could have. As a result, we have implemented a crisis replacement policy in place for all electric Tobaccconists, regardless of their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced how much questions we receive in regards to our products.
Recent press accounts reveal electric Tobaccconists struggle to cope with extended repair times. We regret to talk about, but it is the reality of running a retail business, even one focused on providing exceptional customer service. While our goal remains to shoot for continuous improvement and to continually improve our customer experience, we have been taking every step essential to address any issues our customers may have. In addition to hiring additional staff, we have also implemented several measures that reduce the impact of potential late or damaged shipments on our revenue stream.